Analysis of variables and indicators to measure development phases of e-government
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Advisors
Evaluators
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Volume Title
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Universidad Industrial de Santander
Abstract
Description
El desarrollo del gobierno en línea (e-gobierno) es una de las estrategías que han utilizado los diferentes gobiernos para mejorar los servicios que prestan y acercarse a los ciudadanos. Para guíar su proceso de implementación utilizan modelos de desarrollo de e-gobierno. Para el caso colombiano el gobierno utiliza un modelo de cinco fases. En ese sentido, el propósito de este artículo es presentar el analisis de variables e indicadores propuestos en la literatura científica en el periodo de 2004 a 2014 para medir las fases de desarrollo del e-gobierno. Para identificar los documentos a analizar se realizó una revisión sistemática de literatura. Posteriormente las variables e indicadores fueron clasificadas y analizadas por fase. Los resultados evidencian que la mayoría de indicadores se orientan a la evaluación de la fase de transformación en línea. Estos pueden ser un punto de partida para la propuesta de sistemas de evaluación de e-gobierno.
The development of online government (e-government) is one of the strategies used from different governments to improve their services and closer to citizens. To guide the implementation process, the governments use different egovernment development model. In Colombia the government uses a five-stage model. In that sense, the purpose of this article is to present the analysis of variables and indicators published in the scientific literature in the period of 2004-2014 to measure the phases of development of e-government. To identify the documents to analyze a systematic literature review was conducted. Subsequently the variables and indicators were classified and analyzed by phase. The results show that most indicators are aimed at evaluation of phase transformation online. These can become a starting point for building measurement systems of e-government.
The development of online government (e-government) is one of the strategies used from different governments to improve their services and closer to citizens. To guide the implementation process, the governments use different egovernment development model. In Colombia the government uses a five-stage model. In that sense, the purpose of this article is to present the analysis of variables and indicators published in the scientific literature in the period of 2004-2014 to measure the phases of development of e-government. To identify the documents to analyze a systematic literature review was conducted. Subsequently the variables and indicators were classified and analyzed by phase. The results show that most indicators are aimed at evaluation of phase transformation online. These can become a starting point for building measurement systems of e-government.
Keywords
e-government, evaluation, phases of development, indicators, variables, e-gobierno, evaluación, fases de desarrollo, indicadores, variables